Q: How many times can I enter?
A: You may only register and enter each of the games ONCE. Anyone found to be registered more
than once, or controlling more than one team in any one game at any stage of the
competition, will face possible disqualification as indicated in the official game rules and terms of use.
Q: I am currently not an Australian resident. Can I still enter and play?
A: You're more than welcome to participate in the games, even if you're not a resident of
Australia. However, as outlined in the Terms and Conditions, only Australian residents may be eligible to win any prizes.
Q: I've forgotten my password, what can I do?
A: Please click on the 'Lost password' link near the login panel to have your password sent to your registered email address.
Q: I'm registered, but I'm having problems logging in.
A: You must only login with the original email address that you have registered with. If you are unsure about your password, you can retrieve it by clicking here. We'll email your password to your registered email address within a few minutes. Please check your Spam or Junk mail folder if it hasn't arrived in your inbox. If you don't receive our password email, then it's likely that you are using an incorrect email address or there’s an issue with your registration. If this is the case, please contact us, providing as much detail about your registration so that we may determine what may be at fault.
Q: I have a new email address. Can you change my login details?
A: You can actually change your login details directly at the Goal.com Fantasy EPL web site. Simply login with your current details, and then click on the 'PROFILE' button which can be found near the top left of the screen. You can change your login email and/or password there.
Q: Why can't I change my team name?
A: You can only change your team name prior to the start of the next game week (after registering). Once the next game week is complete, you will no longer be able to change your team name.
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